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| 2012-09-27 | Original language:Romanian | PDF # 1 | 9.00 x.28 x6.00l,.39 | File type: PDF | 124 pages||About the Author|Nihil Sine Deo Ph.D. Eng. Relly Victoria PETRESCU Senior Lecturer at UPB (Bucharest Polytechnic University), Citizenship: Romanian; Date of birth: March.13.1958; Higher education: Polytechnic University of Bucharest, Faculty of Transport, Road V
Cartea prezinta pe scurt calitatea transporturilor, determinata prin cunoasterea specificitatilor calitatii in domeniul serviciilor, cu accent pe domeniul transporturilor de marfuri si calatori, cu etalarea principalelor elemente care diferentiaza calitatea transporturilor de calitatea produselor si in general de calitatea productiei industriale, cu identificarea componentelor si a masuratorilor specifici, impreuna cu determinarea indicatorilor calitatii serviciilor de t...
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